Effective Date: 7th January 2024

Last Updated: 27th May 2025

Introduction

Welcome to Papexport.com, an Indian online Global B2B (business-to-business) and Logistic platform operated by Zspeedo Global Solutions Pvt Ltd, a company registered under the laws of India. These Terms and Conditions ("Agreement") govern your use of the website, mobile application, and all related services offered through NewExpress.com ("the Platform"). By accessing or using the Platform, you agree to be bound by these terms. If you do not agree, you must refrain from using the Platform.

This Agreement applies to all users of the Platform, including but not limited to registered suppliers, buyers, and visitors. Additional policies, including the Privacy Policy, Cookie Policy, and Return Policy, are incorporated herein by reference.

For the purposes of these terms and conditions, the term "Zspeedo" shall be used interchangeably to represent both Zspeedo Global Solutions Pvt. Ltd. and Papexport.com and Vice Versa. Expressions "you," "your," "user," and "users" refer to anyone using Papexport.com. By using the website or interacting with other users, you agree that you have fully understood and accepted this agreement. You cannot use this website in any way if you don't want to be bound by this agreement.

Eligibility and Account Registration

To use the services provided on PapaeExport.com users must be at least 18 years of age and capable of forming legally binding contracts under applicable Indian law. Registration requires users to provide accurate, complete, and up-to-date personal and business information. This may include company name, contact information, business license number, tax identification number, and other relevant credentials.

Upon successful registration, users are granted a non-transferable, limited right to access and use the Platform. Users are solely responsible for maintaining the confidentiality of their account credentials and are liable for all activities conducted through their account. Papexport.com is not liable for any loss or damage arising from unauthorized use of user accounts.

There are no official ways to accept or reject the terms and conditions in this document. Proceeding with using this website and associated services means you have agreed to everything in this document. If there is anything you do not agree with, you can contact Papexport.com through the contact section with questions. Meanwhile, we ask you to avoid using the website and associated services, so please leave it while we assess your message and reply to it.

Provision of Services

2.1 While Papexport.com can be accessed without actually registering an account, you will have to become a registered member to use the services. The website can restrict access to paying users without any notice based on breaking the terms and conditions at our discretion.

2.2 Some of the services available at Papexport.com can be restricted or may vary for certain countries. There will be no warranties regarding access to all the services and their availability. The website can also restrict access or create various levels of access for different users.

2.3 Papexport.com reserves the right to change or alter access to any services or features without notifying affected users upfront. If it's a fee-based service, users may still be affected, but they'll be able to enjoy the affected services without any major changes.

2.4 All promotions run by Papexport.com are covered by the terms and conditions in this document. They include sponsored listings, promotion services, direct or indirect support for users’ content and associated work. Some promotions may be run by third parties occasionally. They can or cannot be announced by our website. Papexport.com will also determine whether or not certain promotions can become available to all users.

General User Responsibilities of Papexport.com

3.1 Users must agree that they’ll comply with every law and regulation when using Papexport.com and associated services based on the terms and conditions described in this document.

3.2 Users must agree that they'll never copy, download, sell, or distribute anything from Papexport.com, from text and images to different forms of graphics and databases. You cannot reproduce any content from this website in any form whatsoever. Performing such acts, whether manually or automatically, through robots is forbidden unless written permission has been given by Papexport.com. Anything not mentioned in the terms and conditions can't be used in any way.

3.3 Please go through our privacy policy to understand how we use your personal information when you access and use Papexport.com. You can also review other policies and rules to understand how we provide product recommendations and suggestions based on how you use our website.

3.4 Papexport.com can also promote or recommend content from third parties, which can be accessed through our website. Such content is accessed by links, API, or directly via third-party websites. Links can be accessed through words or graphics, such as banners. The terms and conditions of Papexport.com don't apply to third-party websites. Once you are directed to a different website, you'll need to check the terms, conditions, and privacy policies before using them. By continuing, you acknowledge that Papexport.com doesn't have anything to do with third-party websites. We cannot monitor or be held responsible for what you do or go through on third-party websites.

3.4.1 Links or sub domains assigned to Papexport.com are the exclusive property of Zspeedo Global Solutions Pvt. Ltd. The company reserves the right to restrict access to such subdomains or other sections of the Papexport.com website without any prior notice. The company will not be held liable or responsible if such a change will cause direct or indirect damage to any members or users.

3.5 You agree that any action to affect the integrity of our computer networks or systems is forbidden. Trying to gain unauthorized access to computer networks and systems is illegal, and those who attempt to gain such access will be prosecuted.

3.6 You agree that any action to affect the integrity of our feedback system is prohibited and may have harsh consequences. For example, it's not allowed to leave yourself positive reviews using different accounts or hurting someone's reputation with negative reviews.

3.7 Posting and displaying content on Papexport.com will inevitably give our website the right to display, share, publish, edit, translate, or work on the respective content, even remove parts of it. This condition affects trademarks, logos, brands, information, and other types of content. Once uploaded and displayed on our website, we are given irrevocable and royalty-free access to the respective user content. Your content may then be used on Papexport.com and third-party partners for any purpose that our website may benefit from. Content protected by data protection laws may only be used in compliance with the respective laws.

3.8 As a member, you will have to accept all the terms and conditions in this document but also use Papexport.com and associated services for business purposes only. The address you provide during registration is the main address of your business.

3.9 As you become a member, you authorize Papexport.com to use your contact information, as stated in the privacy policy, for business purposes.

3.10 Members agree that any content they post or display doesn’t violate copyrights or trade names. They will be solely responsible for any violations. They also agree that they have the right to sell or trade services posted on websites described without violating any third-party rights.

3.11 Members agree to post accurate, complete, and lawful information rather than deceptive, misleading, threatening, obscene, or defamatory information. Posts must not be discriminatory in terms of race, religion, nationality, age, gender, or sexual orientation. Moreover, information posted must not violate anything in our policies, terms, and conditions. The information posted cannot break any laws or regulations. The same applies to links posted and the information available on such third-party websites.

3.12 Members agree to carry on lawful activities on Papexport.com and conduct business transactions in good faith while sticking to agreements, terms, and conditions. Services must be used without defrauding business entities or people. Impersonation is illegal, as are phishing and spamming activities. Members cannot copy or exploit our own directories or listings, engage in activities that try to gain unauthorized access, or create liability for Papexport.com and affiliate companies.

3.13 Members cannot use our services to engage in various activities similar to our business.

3.14 Should a member rely on a business referee, they must have all the required approvals, waivers, and consents to use such a service or post and publish personal information. All further comments and letters must be accurate and true.

3.15 Members must act in concordance with the terms associated with services provided by Papexport.com. This means full cooperation is required when Papexport.com may need to evaluate a member's behaviour or potential complaints.

3.16 Members understand that Papexport.com will actively monitor and exercise a certain level of control over what's posted on the website. However, the website cannot be held responsible for the content or comments coming from members. Each member is responsible for everything associated with their account in terms of communication. Members can also be held liable from a legal point of view.

3.17 Members agree that they cannot use Papexport.com for personal uses but only for business purposes.

3.18 Members must observe local laws and regulations in their areas or countries and ensure they don’t break them while using Papexport.com. If any law is broken, member shall be held responsible for the same and Papexport.com shall not be held liable.

3.19 Members warrant and agree that they will respect laws in conducting business and are not subject to any restrictions. They also agree that they and their affiliates are not offering services or products that may trigger international laws or sanctions. Services must be stopped straight away if members fail to meet these requirements. Papexport.com reserves the right to take appropriate action, such as terminating accounts if there are any suspicions about violating these terms and conditions.

3.20 Users must have the legal right to register on Papexport.com and further use the associated services. The website is available to entities or professionals, including partnerships or sole proprietorship firms, who are legally allowed to have legally binding agreements. This means companies or professionals who are not legally allowed to operate in India are not authorized to use Papexport.com. We reserve the right to refuse services to any user at any time.

3.21 The user identification and password are unique for each account. Members are solely responsible for security standards in terms of maintaining confidentiality of their credentials. They’re also responsible for how the account is used, such as the activities performed with it. If you suspect the security of your account might have been compromised, get in touch with Papexport.com immediately.

3.22 As the unique owner of your account, you are solely responsible for all the activities associated with your account, such as posting information, accepting rules, subscribing to services, making payments, or communicating. As a direct consequence, you're the only one who can authorize such activities, too.

3.23 Members should understand that sharing account credentials with others or allowing others to use their accounts can cause harm to Papexport.com. Members are solely responsible for indemnifying the website, directors, staff, affiliates, and representatives should damage occur as a result of sharing account credentials. Members must also understand that harm caused to themselves by sharing account credentials cannot be transferred to Papexport.com. Our website cannot be held liable for any damage arising from such security breaches. We also reserve the right to suspend or terminate accounts in such situations without any liabilities to affected members.

3.24 As a registered member, you'll have to provide details about your business and services. The information must be up-to-date, complete, and accurate. Further changes in your business entity must be made on the Papexport.com website as well.

3.25 Members agree that the contents they provide have a commercial profile. Buyers acknowledge the same thing.

4. Verified Member Accounts

4.1 Some of the services available at Papexport.com can only be accessed by registered accounts or verified members. Unless you have written permission from Papexport.com, you can only register one account. We reserve the right to cancel accounts or terminate access if we suspect that affected users have registered multiple times on our website. We can also reject registrations for any reason whatsoever.

4.2 Once registered on Papexport.com, the website will automatically assign the respective user with a member ID and a password, which can be chosen during the registration phase. The registration requires an email address, mobile number and WhatsApp number you have access to in order to confirm it. Further communication will be conducted through the respective email address.

4.3 Verified members can communicate with each other and discuss deals prior to sealing them. This communication may include, but is not limited to, price negotiations, shipping considerations, and other discussions, terms, or conditions that may not be mentioned in the original listing. The entire process of selling, exporting, and collecting payments will be handled by Papexport.com.

4.4 Members and suppliers can provide certain amounts of details based on the membership they have. Those with a premium membership can upload listings for an unlimited amount of products.

4.5 One of the main benefits premium members get is the consistent support with logistics from Papexport.com.

4.6 Papexport.com offers a full service to those interested in using the service. This means there will be no after-payment, but suppliers will receive 100% of the payment before the goods leave Papexport.com facility. Payments are made directly to bank accounts. Additional support is offered after the sale has been concluded as well.

4.7 Verified Member Responsibilities

4.7 As a verified member, you can benefit from the Trade Protection offered by Papexport.com. The process is the same for everyone using it. During the first phase of the process, the buyer will provide a down payment as a security deposit. The product will then reach the facility and will have to go through a detailed inspection in India. A detailed report of the inspection as agreed at the time of purchase will be available and will also include pictures, only to provide enough certification that goods meet the quality standards described in the listing and contract. The buyer will then pay the rest, while Papexport.com will release the full amount to the actual supplier.

4.8 Verified suppliers are responsible for manufacturing products as described on the platform or according to the buyer’s specific requirements. Suppliers must provide all necessary certificates and/or quality standard certifications required for export.

5. Breaches by Users

5.1 Papexport.com reserves the right to remove or reject content that may break laws, violate the terms and conditions, or subject our website to liability. The same applies to content that could infringe third-party rights or harm members in one way or another.

5.2 If Papexport.com believes a member breaches a term or condition, the account can be suspended or terminated, restricted, removed, or affected by other restrictions. Such actions can be taken at the sole discretion.

5.3 Members can fall under an investigation if they face complaints from third parties and the grounds are real, they are believed to use stolen or false information and payment methods, or they are believed to cause legal issues or financial loss with their actions.

5.4 Papexport.com will cooperate with regulatory or governmental authorities and agencies, as well as law enforcement agencies or other third parties in order to support the investigation of potential criminal activities. The website will also disclose private information regarding accounts and transactions conducted over Papexport.com if requested by law enforcement bodies. Papexport.com cannot be held liable for issues arising from a disclosure. Members agree to never bring any claims or actions against the website after such a disclosure.

5.5 Papexport.com can terminate or suspend accounts if given notice that the respective members breach the terms and conditions. The website cannot be asked to investigate such breaches.

5.6 Members agree to never indemnify Papexport.com and associated parties from any damage, loss, or liability that may arise from members' submissions of content, breaches, or violations of the terms and conditions.

5.7 Members agree that Papexport.com cannot be held responsible for any issues associated with content or materials transmitted through its proprietary services by other members. This also includes defamatory, fraudulent, offensive, or misleading content.

6. Buyers on Papexport.com

6.1 Product listings and supplier information are provided by suppliers. You acknowledge that Papexport.com doesn't guarantee the accuracy of information for free suppliers.

6.2 It's your responsibility to consider only verified suppliers and assess product quality. Papexport.com offers tools to help, but the responsibility lies with you.

6.3 As a buyer, you agree that Papexport.com won’t be responsible for issues arising due to any transactions conducted outside the platform, even with verified members.

6.4 Buyers must adhere to the general user terms and conditions of Papexport.com.

6.5 Buyers can make claims if any issues arise on the way, yet a claim must be lodged with evidence to be considered.

Buyer Responsibilities

6.6 Buyers must provide accurate shipping details and financial information during order placement.

6.7 Buyers are responsible for making payments as per the agreed terms. This includes an initial advance payment upon order confirmation and the remaining balance upon notification of quality inspection completion.

6.8 Buyers are responsible for any additional customs duties or import taxes applicable to international orders.

6.9 Buyers should clearly communicate needs and expectations to suppliers throughout the negotiation process. This includes order details and product quality.

6.10 Buyers should use only the secure and approved payment methods provided on the Papexport.com platform to ensure protection and avoid risks.

Transaction and Export Facilitation Terms

Papexport.com operates as a B2B export facilitator and intermediary platform that enables secure and transparent international trade between Indian suppliers and global buyers. In this model, Papexport.com purchases goods locally from suppliers and exports them to international buyers, while ensuring complete control over quality, logistics, and payment protection.

This section outlines the transaction structure, responsibilities of all parties involved, and the conditions under which payments are released, shipments are exported, and refunds are issued.

Papexport.com does have a strict system to ensure members use authentic information when they register, whether they use free or premium services. However, given the impossibility of providing a full check online, Papexport.com can't be held liable for any issues arising from dealing with misleading or fraudulent members.

Members agree to provide all the information that could be required by Papexport.com in relation with transactions. Failing to do so may lead to account suspension or termination.

Papexport.com does not support or ease business transactions involving pharmaceutical or drugs products. Potential pharmaceutical products available on the website are advertised by registered members. Businesses or professionals interested in purchasing pharmaceutical products must abide by the laws and regulations in their jurisdictions, as well as the ones issued by India or other agencies responsible for it.

Buyer payment is secured as it is held by Papexport.com and released to the supplier only after the order is received at a Zspeedo-assigned warehouse and a positive inspection report is confirmed.

Order Placement and Payment

When a buyer places an order:

• The buyer either pays in full or partially (advance) through the Platform
• Papexport.com securely holds the payment and does not release any funds to the supplier at this stage
• The buyer selects:
  • Inspection service: internal or third-party
  • Logistics method: door delivery, FOB, CIF, or other shipping options offered by integrated logistics providers

Once the order is placed, Papexport.com sends a notification to the supplier with the order details, specifications, delivery requirements, and timeline.

Supplier Responsibilities

The supplier agrees to:

• Sell the product to Papexport.com at the agreed wholesale price
• Manufacture, package, and label the goods according to the buyer’s specifications
• Provide a third-party inspection report if the buyer selected that option during checkout
• Deliver the completed goods to a nearby Papexport.com fulfilment centre or warehouse within India by the deadline
• Cooperate fully with Papexport.com’s team during the inspection and pre-export handling

Failure to meet these responsibilities may result in the cancellation of the order and further penalties (explained below).

Quality Inspection and Compliance Check

Before shipment:

• Papexport.com or a selected third-party inspection agency conducts a quality inspection
• The inspection checks for:
  • Product quality and conformity
  • Packaging standards
  • Order specifications
  • Any other conditions set by the buyer

Only if the product passes the inspection and all terms are met will Papexport.com accept delivery into its export facility and proceed with payment.

If any inspection fails or if the product does not meet the agreed standards, the shipment is rejected and the supplier is notified.

Payment Release to Supplier

The supplier’s payment is only released after:

• The product has passed quality and compliance inspection
• The goods have been delivered to the Papexport.com fulfillment center
• All terms set by the buyer during order placement are fulfilled

Papexport.com will then:

• Mark the transaction as approved
• Complete the local purchase from the supplier
• Transfer the agreed price to the supplier’s Indian bank account

Buyer Protection and Refund Policy

Papexport.com offers full buyer protection throughout the transaction. The buyer’s money is held securely and is only released once all conditions are fulfilled. In the event that:

• The supplier fails to send the goods to the Papexport.com facility
• The product does not pass the agreed inspection
• The product fails to meet the specifications or quality standards defined by the buyer
• The supplier withdraws, delays, or otherwise breaches the agreement

Then Papexport.com will:

• Cancel the order
• Initiate a full 100% refund to the buyer
• Notify both parties of the cancellation outcome

This system ensures that the buyer’s money, product quality, and logistics are all fully protected.

Export and Delivery Handling

After successful inspection and acceptance:

• Papexport.com handles customs clearance, documentation, international shipping, and delivery according to buyer selected delivery terms at the time of order placement
• The buyer receives a tracking ID to follow every step of the order: production, inspection, dispatch, shipping, and final delivery

Buyers can track:

• Inspection reports
• Status of goods at fulfillment
• Shipment progress through logistics partners
• Final delivery confirmation

Papexport.com ensures complete transparency and logistics reliability.

Settlement of Balance Payments (If Applicable)

• If a buyer paid an advance at the time of order:
  • Papexport.com will notify the buyer once goods are ready and inspected
  • The buyer must complete the remaining payment before export is initiated
  • If the buyer fails to pay the balance in the required time, the order may be held or canceled as per platform policy

Legal Title and Export Responsibilities

Once Papexport.com releases the supplier's payment and takes custody of the goods, it becomes the legal exporter. Papexport.com is fully responsible for:

• Complying with Indian export laws
• Managing export documentation and declarations
• Arranging logistics and shipping to the destination country

Buyers and suppliers acknowledge that Papexport.com acts as the official seller of record for the international shipment

Limitation of Liability

8.1 Every service provided on Papexport.com is offered "as is," within the availability, with all faults, and to the maximum extent allowed by local laws and regulations...

8.2 Papexport.com doesn't offer any warranties or representations regarding the information provided on the website...

8.3 Members or users who download or obtain materials through Papexport.com or associated services are responsible for the respective materials...

8.4 Papexport.com can introduce users and members to third party services...

8.5 Papexport.com and associates, directors, officers or employers cannot be held responsible or liable for potential claims or losses...

8.6 Every member agrees that Papexport.com and associates cannot be held responsible for any potential claim, liability, damage...

8.7 Papexport.com cannot be held responsible for any type of damage, including damage to the business, information, or finances...

8.8 All exclusions of liability to each member under the terms and conditions in this document will only apply to the maximum extent allowed by local laws...

Force Majeure

9.1 Papexport.com will not be held responsible or liable or asked to pay compensation for any type of loss that may arise from the failure of the service or system...

Intellectual Property Rights

10.1 Papexport.com is the one and only owner or licensee of all the rights to the content of the website...

10.2 Papexport.com, and all the icons and logos available on the website are registered trademarks of the company and affiliates...

10.3 Papexport.com may occasionally rely on independent third parties for the smooth operation of the website...

10.4 To the largest extent allowed by local laws, all titles and rights to derivative content developed by Papexport.com...

Anti-Money Laundering (AML) Compliance & Tax Compliance

All transactions are subject to monitoring under AML regulations. Suspicious activity may be reported to authorities without user consent...

Legal Notices

12.1.1 Any legal demand or notice addressed to Papexport.com must be made in writing. Such notices or demands can be sent to:
4055, The Retail Park RajyashCity, Bopal, Ghuma Bopal, Daskroi, Ahmedabad, Gujarat, India, in person or by courier. Certified mail is also accepted...

12.1.2 Any demand or notice made in a legal manner regarding a member will become effective if delivered by email to the registered address, in person, by certified mail courier...

12.1.3 Members and users agree that any type of demand, agreement, disclosure, notice, or other form of communication received from Papexport.com satisfies the legal requirement that such communication is in writing.

12.1.4 Content and information made available by members or users over Papexport.com is monitored in more ways. Papexport.com has automated systems to review things as soon as they go online. However, Papexport.com also relies on manual reviews and monitoring systems to ensure content follows the terms and conditions. If anything illegal is discovered, it will be removed from the website without any notice at all.

12.1.5 Papexport.com reserves the right to suspend specific or all services to any user or member who breaks the rules available on the website. There are a few factors that may affect the decision to suspend such services, such as the number of items posted publicly that break the law, as well as the number of notifications and complaints received within a particular period of time, which could be considered spam. Moreover, the percentage of such notifications related to the overall amount of information can also be taken into consideration, not to mention the severity of the problem. The intent of the user or member is considered as well, especially if proven evident.

12.2 Notices of Illegal Content (EU and EEA Users)

12.2.1 Papexport.com has a straightforward notice system available to all users and members. While the website does have both automated and manual review systems in place, users and members can also show support by notifying the website about particular pieces of content that could be considered illegal...

12.2.2 If your notice or complaint is sent in an electronic manner, Papexport.com will reply to it straight away and confirm the receipt, even prior to the actual review. Once the notice is reviewed later on, you will receive a notification about the decision taken by Papexport.com, as well as how the decision may impact your experience on the website or its overall functionality.

12.2.3 Once the notice has been submitted, as a user or member, you also have the option to lodge a complaint. It has to be lodged within six months after the decision taken by Papexport.com regarding your notice...

12.2.4 Should a notice or complaint go beyond Papexport.com, you can pick a certified out-of-court settlement third party to help solve the dispute associated with our website and the decision after reviewing a notice or a complaint...

General Provisions

13.1 While additional agreements might be considered when using Papexport.com, the terms and conditions in this document represent the main form of agreement between Papexport.com and you...

13.2 Papexport.com and users or members are considered independent contractors. This means Papexport.com operates as a seller/exporter of the listed products...

13.3 If any point in the terms and conditions in this document will become unenforceable or even invalid, the respective point will be immediately deleted from the document. Remaining points, however, will remain valid and enforceable...

13.4 Every heading in this document is set as a reference, to help organize the document and help users and members find the information they require without spending too much time...

13.5 Any potential failure to enforce or failure to act according to the terms and conditions should not be considered a waiver of that right...

13.6 Papexport.com reserves the right to assign certain terms and conditions in this document or the whole document to a person or entity...

13.7 The agreement consisting of these terms and conditions is governed by the laws available in India if you get a contract with Zspeedo Global Solutions Pvt. Ltd. Parties involved in such a contract must submit to the jurisdiction of India.

13.8 Should you be interested in making a comment on the services available at Papexport.com, feel free to look for the contact section on the website and get in touch with the customer service team...

Communication Policy

All user interactions must occur through Platform-provided channels. Sharing contact information for off-platform transactions is not allowed. Abuse or harassment through messages will lead to account penalties.

Entire Agreement and Severability

These Terms constitute the complete agreement between users and Papexport.com. If any part of the Terms is found unenforceable, the remainder will continue in full force.