We offer our shoppers the opportunity to contact suppliers directly via our platform to customise their orders, learn more about their business, or negotiate prices. This feature sets us apart from many eCommerce platforms.

How To Contact Suppliers?

• Initiate contact: Go to the product's detail page and click 'contact supplier'.
• Send a message: Draft a message detailing your purpose of communication, send it, and wait for a response.
• Track your chats: Go to the message centre to keep tabs on all your conversations with suppliers.
• Go to trade shows: Attend product-category-specific events online and network with the suppliers you meet there.

Papexport.Com Trade Assurance Tip

Keep all your conversations with suppliers on the platform to avoid invalidating your Trade Assurance protection.

When placing your orders, we advise you to choose items that support Papaexport.com Trade Assurance to protect them. You can do this by looking for the Trade Assurance Icon on the product pages or asking the supplier via the Message Centre.

What does Papaexport.com Trade Assurance Protection Cover?

• On-time shipping: As Papaexport logistics team looks after the shipment we can guarantee the timely dispatch and delivery.
• High-quality orders: You can ensure that your product meets your specifications as it goes through thorough inspection process before dispatch.
• Dispute settlement: If the product quality doesn't meet the agreement between you and the supplier, you can file a dispute, and we'll negotiate on your behalf.

Other Ways To Protect Your Orders

• Engage the production supervision and inspection team: We’ll send a local team to the supplier to ensure everything is going as planned.
• Draft well-detailed purchase orders: Ensure that your purchase orders contain all the relevant details.
• Ask for a sample from the supplier: This can help you verify the products will meet specifications when you place the entire order.

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Before you place an order or pay, always ask the supplier if they offer Trade Assurance.

Payments on Papaexport.com aren’t just secure, but also incredibly convenient. Once you place your order, you need to make an advance deposit. After the product is certified to be satisfactory you’ll complete the payment.

Papaexport.com Accepts These Payment Methods:

Online & Offline

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To be eligible for Trade Assurance protection, we strongly advise you to make payments only on Papaexport.com.

Papaexport.com collaborates with industry-leading logistics brands to provide various shipping solutions - ocean freight, air freight, air express, etc.

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Trade Assurance only covers your order for 30 days after the day of delivery.