Papaexport.com
Return, Refund, and Cancellation Policy

Version: 1.1 | Effective Date: 17th January 2025

Jurisdiction: Republic of India

1. Preamble

This Return, Refund, and Cancellation Policy (“Policy”) is formulated, enacted, and enforced by Papaexport.com, a digital export facilitation platform operated by Zspeedo Global Solutions Pvt Ltd, a company duly incorporated under the Companies Act, 2013, with its principal place of business at Ahmedabad, hereinafter referred to as “Company”, “We”, “Us”, or “Our”.

This Policy applies to all commercial transactions undertaken through Papaexport.com by registered business entities, including but not limited to Indian Suppliers (“Sellers”) and global importers (“Buyers”). It outlines the permissible scope, procedures, and conditions under which cancellation, refund, and post-payment recourse may be sought, in accordance with Indian laws and international trade practices.

2. Scope of Applicability

This Policy governs:

• Pre-shipment order cancellations initiated by Buyers
• Payment obligations linked to advance or deferred payments
• Return or refund claims from supplier breach or delivery failure
• Our role as a neutral conciliator in extreme dispute scenarios
• Limitations on liability post-inspection and shipment
• Non-cancellation of booked logistics shipments (Section 12)

It applies only to evidence-backed commercial breaches—not routine modifications or buyer indecision.

3. Cancellation Rights and Limitations

3.1 Buyer-Initiated Cancellations within Grace Period

Buyers may cancel a confirmed order within 12 hours. If production hasn’t started or services procured, they’re eligible for a 100% refund (minus bank/transaction charges). Refunds are processed within 7 business days of approval.

3.2 Post-Grace Cancellation Bar

Cancellations after 12 hours are not permitted under any condition. The Company reserves the right to reject such requests without justification.

4. Advance Payment and Default Enforcement

4.1 Order Fulfilment Timeline and Buyer Obligations

If the Buyer pays an advance and the Seller begins production, the Buyer must pay the balance within 14 calendar days of readiness notification.

4.2 Breach and Forfeiture

Failure to pay within 14 days will result in:

• Automatic order cancellation
• Seller release from obligations
• Forfeiture of advance as liquidated damages

5. Product Inspection and Buyer Customization

5.1 Buyer-Requested Inspection Protocol

Buyers may request third-party inspections, quality monitoring, or compliance certification during checkout. These become part of the contract.

5.2 Binding Inspection Reports

Once issued, inspection reports are final and binding. Refunds or replacements post-approval are only allowed in cases of fraud or misrepresentation.

6. Irrevocability of Shipment and Return Restrictions

Returns are not allowed once goods are:

• Dispatched via freight carriers
• Certified via inspection
• Cleared for export

Returns are allowed only in cases of non-delivery, substitution, or failure to manufacture.

7. Non-Delivery and Refund for Ready-to-Export Goods

7.1 Delivery Guarantee

If “Ready to Export” goods aren’t received within 15 calendar days (excluding Force Majeure), the Buyer may claim up to 10% compensation.

7.2 Seller Non-Performance

If the Seller fails to act within 30 days despite advance payment, and Papaexport.com still holds the funds, the Buyer may request:

• A full refund minus charges
• Or reallocation of payment to another supplier/product

Refunds are processed within 7 business days from approval.

8. Refund for Damage or Loss During Transit

Goods in transit are fully insured. If damaged/lost, the Buyer must notify Papaexport.com within 24 hours. Following inspection and insurance claim, a refund or replacement will be arranged based on the outcome. Buyer cooperation (e.g., photos) is required.

9. Dispute Mediation and Conciliation

9.1 Mediation Trigger

Papaexport.com will mediate in cases involving deviation, non-receipt, or document fraud.

9.2 Procedure and Enforcement

• Review of invoices, contracts, inspection/shipping records
• Digital interviews or statements
• Decision within 10 business days

9.3 Binding Effect

Conciliation decisions are binding unless both parties opt for arbitration under the Indian Arbitration and Conciliation Act, 1996.

10. Exclusion of Liability

Papaexport.com is not liable for:

• Seller quality or compliance guarantees
• Customs delays or seizures
• Force Majeure events
• Acts of third-party logistics or inspection firms

Claims must be supported by valid documentation and evidence.

11. Governing Law and Jurisdiction

This Policy is governed by the laws of the Republic of India.

12. Logistics Booking – Cancellation & Refund Terms

Logistics bookings are separate from product orders. Once paid, bookings are non-refundable. Buyers must review terms carefully before confirmation.

13. Contact and Legal Support

For legal or refund questions, contact:
Email: info@papaexport.com
Legal Department: Papaexport.com, [Registered Office Address]