Shipping & Delivery Policy

Effective Date: 17th January 2025

This Shipping & Delivery Policy (“Policy”) governs the logistics operations facilitated through PapaExport.com (“Platform”), a digital B2B export interface operated by Zspeedo Global Solution Pvt Ltd, wherein buyers and suppliers transact goods under various international and domestic delivery terms. By using the Platform, users agree to the terms and conditions set forth below.

1. Selection of Delivery Terms (Incoterms)

At the time of transaction finalization, buyers must select applicable Incoterms® 2020 rules that determine the division of responsibilities, costs, and risks. Supported Incoterms include:

• FOB (Free On Board)
• CFR/CNF (Cost and Freight)
• CIF (Cost, Insurance, and Freight)
• Door Delivery

Responsibilities transfer as per the chosen Incoterm including insurance, customs, and transport liabilities.

2. Integration with Logistics Providers

PapaExport.com integrates with certified logistics service providers (LSPs) via live APIs. Buyers can:

• Select preferred transport mode (Air, Sea, Rail, Road)
• View delivery timelines
• Compare tariff structures and surcharges

Only LSPs integrated with the platform are eligible for auto quotations and tracking.

3. Automated Freight Costing and Invoice Integration

The platform includes a dynamic freight engine that:

• Fetches live rates based on cargo weight, dimensions, destination, and delivery terms
• Applies GST, duties, insurance, and surcharges where applicable
• Auto-inserts freight charges into proforma and final invoices

All costs are transparently displayed per Indian laws and international standards.

4. Dispatch, Documentation, and Handover

Sellers are responsible for:

• Timely packaging and dispatch as per specifications
• Uploading required documents including:
  • Commercial Invoice
  • Packing List
  • Certificate of Origin
  • Shipping Instructions
  • Bill of Lading / Airway Bill

Handover is recorded at origin between seller and selected LSP with logs maintained on the platform.

5. Advanced End-to-End Shipment Tracking

5.1 Real-Time Logistics Chain Visibility

Tracking is available at each of the following stages:

• Dispatch from Supplier’s Warehouse
• First-Mile Pickup
• Transit to Port or Hub
• Export Customs Clearance
• Vessel or Aircraft Departure
• Arrival at Destination Port
• Import Customs Clearance
• Last-Mile Delivery
• Proof of Delivery Upload

Tracking is timestamped, geo-tagged, and optimized for low-latency updates with full audit logs.

5.2 Notification Protocol

System-generated email and dashboard alerts are sent at every logistics milestone. Data is archived for [X] years for compliance and disputes.

6. Customs Compliance and Clearance

Buyers and sellers are jointly responsible for meeting customs requirements in their respective jurisdictions. PapaExport.com facilitates secure document exchange but is not a customs intermediary.

7. Risk Transfer and Limitation of Liability

Risk of loss/damage transfers per selected Incoterms. PapaExport.com does not physically handle goods and is not a carrier or consignee. All risk and liability lie with buyer, seller, and the LSP as per their contracts.

8. Dispute Resolution and Claims Management

In case of anomalies or disputes:

• Claims must be raised within 2 days of actual or expected delivery
• Platform will mediate only if logistics were facilitated and paid through PapaExport.com

9. Platform Support

For tracking issues, operational questions, or claims, users can contact:
Email: support@papaexport.com

By placing an order on PapaExport.com, users acknowledge and accept the terms of this Shipping & Delivery Policy, including logistics responsibilities based on the selected delivery model.