Buyer Policy
Papaexport.com’s buyer policy outlines our commitment to providing you with a pleasant and satisfying shopping experience. We strive to offer high-quality products and exceptional service, ensuring your journey with us is positive from browsing to delivery.
Placing Orders
Papaexport.com’s order placement process includes these simple steps:
- Browse our catalogue and add items you intend to purchase to your cart.
- Contact the supplier and negotiate the quality and pricing.
- Review your selections in the cart and adjust quantities if you need to.
- When you're ready, proceed to check out your orders.
- Provide shipping details and select your preferred payment method.
- Review your order summary carefully.
- Confirm your purchase by paying in advance.
You'll receive an order confirmation email shortly after. If you need to make changes, please contact our customer service team promptly, as we process orders quickly to ensure fast delivery.
Once the supplier sends your order to our warehouse for processing, we’ll inspect the goods to ensure they meet the quality standards specified in your contract with the supplier. Then, we’ll notify you to complete your payment and ship the goods after confirmation.
Safe and Trusted Payment Options
Papaexport.com offer several secure and easy payment methods for your convenience:
- Offline Payment via Swift Transfer
- Razorpay
- Visa
- Mastercard
We strongly advise you to protect your orders by using only the payment options we provide on your platform. Any payments made to the supplier outside the platform or using a foreign payment method are at your own risk
Pricing and Taxes
All prices on Papaexport.com are displayed in INR, USD & EURO depending on the location of the user and choice of currency. During checkout, we'll calculate applicable shipping cost, taxes based on your shipping terms and address and add them to your total. For international orders, please be aware that additional customs duties or import taxes may apply, which are the buyer's responsibility.
Product Availability and Descriptions
At Papaexport.com, we strive to keep our inventory up-to-date. Product availability is clearly indicated on each item’s page. While we make every effort to provide accurate descriptions and images, slight variations in color or design may occur due to differences in lighting or manufacturing processes. We encourage you to read product details carefully and contact us with any questions before placing an order.
Order Confirmation and Updates
Once you place an order, you'll receive an immediate confirmation email. As your order progresses, we'll keep you informed via email about important milestones, user can also see the updates in their respective profile order section.
- Order processing
- Inspection Report
- Shipment dispatch
- Tracking information (when available)
Delivery
- Delivery will be made as per the agreed timeline during the purchase process.
- Any potential delays, regardless of the cause, will be communicated to you, and you can also monitor your order status for updates.
Please be aware that the listed timeframes are estimates and may vary based on your location, geopolitical scenario and customs processing for international shipments. Additionally, certain oversized or specialty items may have specific shipping requirements or costs, which will be clearly outlined on the product page.
Money-Back Policy
- In the event that the product fails to meet the agreed standards, a refund of the advance payment will be issued.
- If any issues arise during transit, they will be addressed under our insurance policy, and claims will be processed in accordance with the insurance provider's guidelines.
- For any issues that occur after the product has arrived at its destination, claims will be resolved through discussions with the supplier.
Customer Satisfaction Guarantee
Your happiness is our top priority. We're not just saying that – we mean it.
If you're not completely satisfied with your purchase, we'll do everything we can to make it right. Our team will go the extra mile to ensure you have a positive shopping experience from start to finish.
We know that sometimes things don't work out as planned. Maybe that shirt doesn't fit quite right, or those shoes aren't the color you expected. Whatever the reason, we're here to help
Do you have questions about our return policy, or do you need help with a return? We're just a click or call away. You can contact us through the following channels:
- Email: customercare@zspeedo.com
- Phone: +91 8617360257
- Chat: Available on our website 9 AM - 8 PM EST, Monday through Friday
Our customer service team is ready to assist you with any concerns or questions you might have. We'll work with you to find the best solution, whether that's processing a return, helping with an exchange, or addressing any issues with your order.
Remember, your feedback helps us improve. We appreciate your input and are always looking for ways to enhance your shopping experience with us