Privacy Policy
We at Papaexport.com understand the importance of privacy and confidentiality for our buyers’
personal information. Papaexport.com is a digital marketplace that facilitates transactions
between buyers and suppliers, who we’ll jointly refer to as ‘users.’
This policy outlines how Papaexport.com collects, handles, and shares information of
visitors and users from India and outside India. It also applies to usage of the platform
through a mobile device. However, this privacy policy doesn’t apply to the extent we’ll
process personal data in the capacity of a service provider or processor for other
companies.
Details of Data Proc
Below, you’ll find out the purpose for which we collect your personal information and what kind of data we process.
Account Administration
We use your information to verify whether you're eligible to register on Papaexport.com in accordance with our Terms of Use, set up user accounts, develop a profile, and provide login IDs.
Purchase and Delivery of Products and Services
We use your information to take and handle orders, facilitate product and service delivery, process payments, provide warehousing and logistics services, handle customs clearance declarations through Papaexport.com and provide Users with customer support.
Account Administration
We use your personal information to enable interactions between Papaexport.com and Users and between buyers and suppliers via the website, to process transactions and settlements, assess withdrawal requests, and improve the products and services on Papaexport.com.
Provide voice, image and camera services
When you use services that need access to content that is either stored on or functions on your devices, we'll use your photos, videos, contact information, and other relevant data to respond to your requests and improve our services.
Recommendations and personalization
We use your information to identify and recommend your preferences to provide a personalized experience on Papaexport.com.
Marketing and advertising
We use your information to send you promotional offers you may be interested in based on your previous orders or browning history.
Research and development
We use your information for research and statistical analysis to improve the content, layout, products, and services on Papaexport.com.
Fraud prevention and credit risks
We use your information to prevent or detect fraud and abuse and to improve the security of Papaexport.com and its users.
Compliance with legal obligations
We use your information to verify your identity and conduct security checks, KYC (know-your-customer), and anti-money laundering due diligence to legally set up user accounts.
There are two kinds of data we process: the information you give us and the one we automatically collect.
- The information you provide includes:
- Contact information - name, number, residential/office address, email address, etc
- Account information - username, password, gender, etc.
- Business information - company name, tax registration, business type, etc.
- Payment information - bank account number, credit/debit card number, etc.
- Transaction information - transaction statements, billing address, etc.
- The information we automatically collect includes the following:
- Device information - device type, IP address, browning patterns, etc.
- Online activity information page views, searches, etc.
- Location information
- Communication information - post or comments on the platform or on other Users’ content on the platform
- Marketing and advertising information - your survey responses, the promotions you participate in, etc.
- User-generated content - profile photos, videos, or audio recordings you uploaded to Papaexport.com as part of a product review or via content sharing on the site.
Disclosure or Sharing of Personal Information
We may disclose your personal information to the following recipients:
- Other users (in terms of purchases made or interpersonal communications)
- Our affiliates and their designated service providers work with us to provide tools, systems, and messaging services
- Third-party business partners and service providers working with us include resellers, marketing/advertising platforms, due diligence and verification service providers, payment service providers, credit risk assessment providers, logistics partners, etc.
- External professional advisers, law enforcement agencies, insurers, government and regulators and other organizations where it is necessary to comply with applicable laws
- Custom agents for customs clearance purposes
- Instant messaging service providers for enabling communications between Buyers and Suppliers via the Platform
- Customer service providers to provide after-sale services
Retention
- We keep your personal information for as long as we have a legitimate business need to do so. If otherwise, we’ll either delete or anonymize it.
Cookies
- We or our authorized service providers may use cookies to enable Papaepxorts.com to recognize your device and improve our services.
Your Rights
As a user of Papaexport.com, you have the following data protection rights:
- The right to view, modify, or request deletion of your information
- The right to object to the processing of your personal information
- The right to (sometimes) ask us to restrict the processing of your information
- The right to unsubscribe to marketing communications at any time
- The right to withdraw your consent to collect or process your information
- The right to complain to a data protection authority about how we collect and use your information
Security Measures
- Papaexport.com puts technical and organizational measures in place to prevent unauthorized access to the website in order to maintain data accuracy and ensure its correct usage. It’s the user’s responsibility to keep their password safe and confidential. If they share a computer, they should always remember to sign out and close the browser window when they’re done.
- While we take security measures to safeguard your information, we cannot guarantee the security of the information you send to us, and you do so at your own risk.
Changes to this Privacy Policy
- We at Papaexport.com may update this Privacy Policy from time to time, including in response to evolving legal, technical or business developments. Once we update it, the new policy will take immediate effect. You can see how recent the Privacy Policy is by looking at the “last updated” date above the Privacy Notice.